Payments & Safety

Yes, your payment is safe. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort by Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more information, review our Terms of Service here or Privacy Policy here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

To conserve the environment, every shoe is made to order with the production and quality assurance process taking up to 12 business days. The total order-to-delivery time is generally 6 to 15 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

We offer free shipping.

For more information, review our Shipping Policy.

Yes, we offer free shipping.

We do not currently ship to customers outside the United States. We have plans to offer international shipping soon.

We ship to the United States and its territories, including APOs/FPOs, Puerto Rico, Guam, and U.S. Virgin Islands.

More information about our shipping policies can be found here.

Quality Guarantee

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us at support@genapenn.com within seven days of your order delivery to qualify for a warranty refund.

The warranty does not cover things like color variations (shoe colors may vary depending on your screen), or other issues that are not attributable to a manufacturer defects.

Returns & Refunds

Yes, we offer full and partial refunds.

Please review our Refund Policy for more information.

A refund request can be submitted within 14 days after the purchase is made.

Please review our Refund Policy if you need to request a refund.

Our Error

If the issue is our error, you are eligible for a full refund. The item must be in pristine condition to qualify.

Change Your Mind

Since our shoes are custom-made, if you change your mind and no longer want the shoes, you can return them for a refund. You will be charged 15% for shipping and handling fees.

Please check our Refund Policy and Terms of Service to see if you're eligible for a refund.

Unless the return was initiated because of a manufacturer's defect, all return shipping costs are handled by the customer.


Return within 14 days for a refund.

Free Shipping

We offer free shipping to customers in the USA.


Email us at support@genapenn.com.