Our customers' satisfaction is our number one priority.

Yes, we offer full and partial refunds. Any returns must be unused and unworn, in the original packaging with proof of purchase.

Please note that customers will be responsible for restocking and shipping costs.

Please review our Refund Policy for more information.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us at support@genapenn.com within seven days of your order delivery to qualify for a warranty refund.

The warranty does not cover things like color variations (shoe colors may vary depending on your screen), or other issues that are not attributable to a manufacturer defects.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

To conserve the environment, every shoe is made to order with the production and quality assurance process taking up to 12 business days. The total order-to-delivery time is generally 6 to 15 business days.

Due to global supply chain challenges, shipping times could be longer than usual.